Public complaints
Public complaints are submitted by verified users, moderated by the FairBusiness team, and reviewed by verified companies. FairBusiness helps vendors and customers reach resolution through clear communication and evidence-based dispute handling.
Internet plan throttled below advertised speed
Subscribed to a 'unlimited 100 Mbps' plan. Speedtests over 30 days show 8-15 Mbps consistently between 6pm and midnight. Three support tickets were closed with 'no issue detected'.
Magti
Mobile Internet plan
A by Anna G.
პროდუქტის აღწერილობა არ ემთხვევა
შეკვეთილი პროდუქტი არ ემთხვევა საიტზე გამოცხადებულ მახასიათებლებს. ორი ფუნქცია, რომელსაც აქცენტი ჰქონდა, აკლია.
Magti
Magti Internet
S by Salome K.
Order delivered late and incomplete
Promised same-day delivery; arrived 2 days later. Two of the four items were missing from the package and substituted without my approval.
Magti
Magti Internet
T by Tornike Z.
Wrong item shipped — return process broken
Wrong item shipped. Return-shipping label was 'unavailable' for 4 days. Eventually had to pay return shipping out-of-pocket.
Silknet
Silknet TV
A by Anna G.
Customer service was unresponsive for two weeks
I submitted a support ticket regarding a billing issue. After two follow-up emails and one phone call I have received no substantive response in 14 days.
Silknet
Home Internet
M by Mariam G.
Fees not disclosed at signup
Activation fee, monthly fee, transaction fee — none of which were on the signup page.
Magti
Home Internet
D by Davit C.
Service downtime longer than advertised SLA
Service was down for 6 hours during business hours. The advertised SLA is 99.9% uptime, which would allow at most 8 hours per year — this single outage already exceeds 75% of that.
ხელშეკრულების გაუქმება საიტზე არ შეიძლება
გაუქმების ღილაკი მართებს „გაუგზავნე სუპორტს“-ს. სუპორტს 5 დღე უნდება. ამ ხანში ისევ ჩამომიჭრეს.
Silknet
Silknet TV
T by Tamuna L.
Product description didn’t match what arrived
What I purchased online doesn't match the description. The website said one thing; the actual product had different specifications and was missing two features that were prominently advertised.