Resolved
Order delivered late and incomplete
Submitted
April 21, 2026 6:21 am
Approved
April 22, 2026 3:21 pm
In review
with vendor
Vendor replied
2 of 2
Resolved
closed
Case details
What happened
Promised same-day delivery; arrived 2 days later. Two of the four items were missing from the package and substituted without my approval.
Expected resolution
Refund the missing items OR ship them at no extra charge.
Visibility
Public
Resolution outcome
Missing items shipped + 20% refund for inconvenience.
Conversation
5 messages · vendor has 0 replies remaining
T
Tornike Z.
User
April 21, 2026 6:21 am
Promised same-day delivery; arrived 2 days later. Two of the four items were missing from the package and substituted without my approval.
Approved by FairBusiness
— verified documentation, marked public · April 22, 2026 3:21 pm
Complaint approved by moderator.
Magti
Vendor
Reply 1/2
April 24, 2026 7:21 pm
Thanks for raising this — we are reviewing the case and will get back within 48 hours.
T
Tornike Z.
User
April 25, 2026 9:21 am
Adding more context: this happened twice in the last week. Order numbers in the attachments.
Magti
Vendor
Reply 2/2
April 28, 2026 1:21 am
After review we are unable to honour the refund request. The 14-day window has elapsed.
T
Tornike Z.
User
April 28, 2026 7:21 am
Missing items shipped + 20% refund for inconvenience.
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