Resolved
Fees not disclosed at signup
Submitted
February 23, 2026 6:21 am
Approved
February 24, 2026 8:21 am
In review
with vendor
Vendor replied
2 of 2
Resolved
closed
Case details
What happened
Activation fee, monthly fee, transaction fee — none of which were on the signup page.
Expected resolution
Refund the undisclosed fees + add them to the public price page.
Visibility
Public
Resolution outcome
Fees refunded.
Conversation
5 messages · vendor has 0 replies remaining
D
Davit C.
User
February 23, 2026 6:21 am
Activation fee, monthly fee, transaction fee — none of which were on the signup page.
Approved by FairBusiness
— verified documentation, marked public · February 24, 2026 8:21 am
Complaint approved by moderator.
Magti
Vendor
Reply 1/2
February 26, 2026 6:21 pm
We're sorry to hear about this. Could you confirm the order ID? We'll look into it right away.
D
Davit C.
User
February 28, 2026 5:21 pm
Thanks for the response, but the issue is still happening. I have new screenshots — attaching now.
Magti
Vendor
Reply 2/2
March 1, 2026 10:21 pm
We've shipped a replacement unit free of charge. You should receive tracking info by tomorrow.
D
Davit C.
User
March 2, 2026 6:21 pm
Fees refunded.
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