Resolved
Wrong item shipped — return process broken
Submitted
April 7, 2026 6:21 am
Approved
April 7, 2026 9:21 pm
In review
with vendor
Vendor replied
2 of 2
Resolved
closed
Case details
What happened
Wrong item shipped. Return-shipping label was 'unavailable' for 4 days. Eventually had to pay return shipping out-of-pocket.
Expected resolution
Reimburse return shipping + send the correct item.
Visibility
Public
Resolution outcome
Both completed.
Conversation
5 messages · vendor has 0 replies remaining
A
Anna G.
User
April 7, 2026 6:21 am
Wrong item shipped. Return-shipping label was 'unavailable' for 4 days. Eventually had to pay return shipping out-of-pocket.
Approved by FairBusiness
— verified documentation, marked public · April 7, 2026 9:21 pm
Complaint approved by moderator.
Silknet
Vendor
Reply 1/2
April 11, 2026 1:21 pm
We're sorry to hear about this. Could you confirm the order ID? We'll look into it right away.
A
Anna G.
User
April 13, 2026 2:21 am
Thanks for the response, but the issue is still happening. I have new screenshots — attaching now.
Silknet
Vendor
Reply 2/2
April 14, 2026 10:21 am
Confirmed — the issue has been escalated to our regional manager. We are issuing a partial refund within 5 business days.
A
Anna G.
User
April 15, 2026 10:21 am
Both completed.
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