Resolved
Product description didn’t match what arrived
Submitted
February 6, 2026 6:21 am
Approved
February 7, 2026 7:21 am
In review
with vendor
Vendor replied
2 of 2
Resolved
closed
Case details
What happened
What I purchased online doesn't match the description. The website said one thing; the actual product had different specifications and was missing two features that were prominently advertised.
Expected resolution
Refund or exchange to a product matching the original description.
Visibility
Public
Resolution outcome
Replacement unit shipped.
Conversation
5 messages · vendor has 0 replies remaining
S
Salome K.
User
February 6, 2026 6:21 am
What I purchased online doesn't match the description. The website said one thing; the actual product had different specifications and was missing two features that were prominently advertised.
Approved by FairBusiness
— verified documentation, marked public · February 7, 2026 7:21 am
Complaint approved by moderator.
G
Geocell
Vendor
Reply 1/2
February 8, 2026 4:21 am
Thanks for getting in touch. Our team will reach out by end of day to resolve this.
S
Salome K.
User
February 10, 2026 3:21 am
Thanks for the response, but the issue is still happening. I have new screenshots — attaching now.
G
Geocell
Vendor
Reply 2/2
February 11, 2026 7:21 pm
We've shipped a replacement unit free of charge. You should receive tracking info by tomorrow.
S
Salome K.
User
February 12, 2026 3:21 am
Replacement unit shipped.
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