Closed-unresolved
Internet plan throttled below advertised speed
Submitted
May 4, 2026 6:21 am
Approved
pending
In review
with vendor
Vendor replied
2 of 2
Auto-closed
closed
Moderator's verdict: In favour of the customer
swww
Case details
What happened
Subscribed to a 'unlimited 100 Mbps' plan. Speedtests over 30 days show 8-15 Mbps consistently between 6pm and midnight. Three support tickets were closed with 'no issue detected'.
Expected resolution
Either deliver the advertised speed OR cancel the subscription with full refund.
Date of purchase
December 1, 2025
Visibility
Public
Conversation
5 messages · vendor has 0 replies remaining
A
Anna G.
User
May 4, 2026 6:21 am
Subscribed to a 'unlimited 100 Mbps' plan. Speedtests over 30 days show 8-15 Mbps consistently between 6pm and midnight. Three support tickets were closed with 'no issue detected'.
Approved.
Magti
Vendor
Reply 1/2
March 18, 2026 9:00 am
We will run diagnostics on your line.
A
Anna G.
User
March 25, 2026 6:00 pm
Diagnostics done? Still slow.
Magti
Vendor
Reply 2/2
March 27, 2026 11:00 am
Network is operating per spec — closing the case.
Auto-closed: reply cap reached + grace period elapsed.
F
FairBusiness
Admin
June 2, 2026 9:04 pm
Fair Business closed this case as unsolved. · Verdict: in the customer's favour. swww
Auto-closed without resolution. Counts against the vendor's FB score.
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