Vendor replied 1 / 2
Service downtime longer than advertised SLA
Submitted
February 23, 2026 6:21 am
Approved
February 24, 2026 7:21 am
In review
with vendor
Vendor replied
1 of 2
Verdict
—
Case details
What happened
Service was down for 6 hours during business hours. The advertised SLA is 99.9% uptime, which would allow at most 8 hours per year — this single outage already exceeds 75% of that.
Expected resolution
Service credit per SLA terms.
Visibility
Public
Conversation
2 message · vendor has 1 reply remaining
A
Anna G.
User
February 23, 2026 6:21 am
Service was down for 6 hours during business hours. The advertised SLA is 99.9% uptime, which would allow at most 8 hours per year — this single outage already exceeds 75% of that.
Approved by FairBusiness
— verified documentation, marked public · February 24, 2026 7:21 am
Complaint approved by moderator.
G
Geocell
Vendor
Reply 1/2
February 27, 2026 1:21 am
Thanks for getting in touch. Our team will reach out by end of day to resolve this.
Vendor has 1 reply remaining. If the user responds, the vendor's next reply must resolve the case or it escalates to admin review for a decision.