Products & services
Every product and service published on Fair Business. Each one is an article written by the company that offers it — with verified user reviews, complaint history, and a transparent rating.
Transport & Delivery
COD — Cash on Delivery Collection
Cash-on-delivery service where City Express collects payment for goods from the recipient on the seller's behalf.
DIS — Data Integration Service
API-style integration that connects a merchant's own software to City Express to automate shipment processes.
E-commerce Delivery for Online Shops
Express courier delivery tailored to online stores, letting merchants create and track shipments online across Tbilisi and beyond.
Complaint Handling & Resolution
How a company acknowledges, handles, and actually resolves a formal complaint — and what your escalation options are if it doesn't.
A
A
+137
Live Chat & Messaging Support
In-app and website live chat plus messaging on Facebook, WhatsApp, and Viber — how fast you get a reply, the bot-versus-human balance, and whether chat actually resolves your issue.
B
+51
Accessibility & Inclusion
How usable a service is for people with disabilities, elderly customers, and non-Georgian speakers — physical access, digital accessibility, and accommodating staff.
A
A
+106
Call Center & Phone Support
How to judge a company's phone support — wait times, agent competence, and whether your issue actually gets resolved by phone.
A
A
+147