Accessibility & Inclusion

Accessibility and inclusion measure how easily everyone can use a service — including people with reduced mobility, vision or hearing impairments, elderly customers, and those who don’t speak Georgian. This is a neutral consumer-guide lens you can apply to any company in the directory: a branch, an app, a clinic, or a store.

When you assess a provider, look at three layers. Physical access covers ramps, lifts, doorway width, and step-free entry to branches or stores. Digital accessibility covers whether the website and app work with screen readers, offer readable text sizes and color contrast, and don’t trap you in a flow that only works one way. Staff accommodation covers whether employees are patient and willing to help — reading out a form, offering an alternative to a digital-only step, or taking extra time.

Inclusive design tends to serve everyone better, not only those who strictly need it: clear signage, simple language, and step-free entrances help parents with strollers and first-time visitors too. When you share an experience, note what worked and what blocked you, and whether an accessible alternative existed when a digital-only or stairs-only path didn’t fit your needs.