A warranty is the promise that backs your purchase after you pay — it covers repair or replacement if a covered defect appears. Before you rely on it, read what is included and, just as important, what is excluded. Note the coverage length, whether it covers parts and labor, and what counts as “misuse,” since that is the line traders most often use to deny claims.
Georgian consumer law gives you a strong baseline. Under the 2022 Law on Protection of Consumer Rights, if a defect appears within six months of delivery it is presumed to have existed at purchase, and the burden of proof falls on the trader. After six months, that burden shifts to you, so report problems early and in writing.
When you make a claim, keep it documented: submit it in writing, keep your receipt and warranty card, and ask for a written acknowledgement with a reference number. A good warranty experience means a fair, fast decision and a clear choice between repair and replacement. When comparing vendors, judge them on how easy the claim is, how fairly it is assessed, and how quickly they actually deliver the remedy — not just on the headline coverage length.
What's good
- Statutory consumer protection backs every purchase you make.
- Covered defects are repaired or replaced free of charge.
- For the first six months the trader bears the burden of proof.
Trade-offs
- Exclusions are often buried in the fine print.
- "Customer misuse" is frequently used as an excuse to deny claims.
- Replacement can be slow when the item is out of stock.
