Cancellation & Retention

Cancellation and retention is about the exit door: how simply you can end a contract, subscription, or membership when you no longer want it. A fair provider lets you leave through the same channels you joined — ideally self-service online — without forcing a phone call, a branch visit, or a wait. This guide rates the leaving experience across Georgian providers so you can compare who respects the customer’s right to walk away.

Watch the costs and the pressure. Early-termination fees should be proportionate and disclosed up front, not a surprise on your way out. Any prepaid balance you have not used should be refunded, and where it applies — telecom numbers, internet service — your number and data should port without obstruction. Retention offers (a discount to stay) are normal, but repeated calls, guilt-tripping, or making cancellation deliberately hard cross into coercion.

When you score a provider here, focus on the process you actually went through: Could you cancel yourself, or were you routed into a retention call? Were the fees what you were told? Did the refund and portability happen cleanly? Honest, low-friction cancellation is a strong signal of a company that trusts its own product to keep you.