Resolved
Spam emails after unsubscribing
Submitted
April 9, 2026 6:21 am
Approved
April 10, 2026 12:21 pm
In review
with vendor
Vendor replied
2 of 2
Resolved
closed
Case details
What happened
I unsubscribed from marketing emails 3 weeks ago. Continue to receive them — at the same frequency.
Expected resolution
Honor unsubscribe immediately.
Visibility
Public
Resolution outcome
Confirmed unsubscribe.
Conversation
5 messages · vendor has 0 replies remaining
G
Giorgi M.
User
April 9, 2026 6:21 am
I unsubscribed from marketing emails 3 weeks ago. Continue to receive them — at the same frequency.
Approved by FairBusiness
— verified documentation, marked public · April 10, 2026 12:21 pm
Complaint approved by moderator.
Liberty Bank
Vendor
Reply 1/2
April 14, 2026 12:21 pm
We're sorry to hear about this. Could you confirm the order ID? We'll look into it right away.
G
Giorgi M.
User
April 15, 2026 11:21 pm
I appreciate the follow-up but I'd like a direct refund, not a service credit.
Liberty Bank
Vendor
Reply 2/2
April 17, 2026 7:21 pm
We've shipped a replacement unit free of charge. You should receive tracking info by tomorrow.
G
Giorgi M.
User
April 18, 2026 5:21 pm
Confirmed unsubscribe.
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