Vendor replied 1 / 2
Mortgage rate quoted differently than what I signed
Submitted
May 4, 2026 6:21 am
Approved
pending
In review
with vendor
Vendor replied
1 of 2
Verdict
—
Case details
What happened
The pre-approval letter quoted 9.2% APR. The actual mortgage agreement I signed had 10.4%. The clerk verbally said 'rate moved' but I never received a written notice between pre-approval and signing.
Expected resolution
Honor the pre-approval rate OR cancel the mortgage at no cost.
Date of purchase
March 20, 2026
Location
TBC Branch · Saburtalo
Order ID
TBC-MTG-2026-0320-4421
Visibility
Public
Conversation
2 message · vendor has 1 reply remaining
A
Anna G.
User
May 4, 2026 6:21 am
The pre-approval letter quoted 9.2% APR. The actual mortgage agreement I signed had 10.4%. The clerk verbally said 'rate moved' but I never received a written notice between pre-approval and signing.
Approved by moderator.
TBC Bank
Vendor
Reply 1/2
March 22, 2026 2:00 pm
Anna, thanks for raising this — we are checking your pre-approval letter against the signed agreement and will respond with a fix or explanation within 3 business days.
Vendor has 1 reply remaining. If the user responds, the vendor's next reply must resolve the case or it escalates to admin review for a decision.
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