Spam emails after unsubscribing

I unsubscribed from marketing emails 3 weeks ago. Continue to receive them — at the same frequency.

Thanks for raising this — we are reviewing the case and will get back within 48 hours.

Adding more context: this happened twice in the last week. Order numbers in the attachments.

We've shipped a replacement unit free of charge. You should receive tracking info by tomorrow.

Confirmed unsubscribe.