Resolved
Damaged shipment from Zoomer Online
Submitted
May 4, 2026 6:21 am
Approved
pending
In review
with vendor
Vendor replied
1 of 2
Resolved
closed
Case details
What happened
Ordered a laptop. Box arrived dented; laptop screen had a crack along the bezel. Photos at delivery sign-off.
Expected resolution
Replacement unit + apology.
Date of purchase
February 14, 2026
Visibility
Public
Resolution outcome
Replacement unit shipped + apology email.
Conversation
3 message · vendor has 1 reply remaining
D
David K.
User
May 4, 2026 6:21 am
Ordered a laptop. Box arrived dented; laptop screen had a crack along the bezel. Photos at delivery sign-off.
Approved.
Zoomer
Vendor
Reply 1/2
February 15, 2026 2:00 pm
Apologies — sending replacement same-day courier.
D
David K.
User
February 16, 2026 6:00 pm
Got the new unit, all good. Thanks.
Similar complaints against this product
See all