Closed-unresolved
Service quality dropped after recent changes
Submitted
April 20, 2026 6:21 am
Approved
April 21, 2026 12:21 pm
In review
with vendor
Vendor replied
2 of 2
Auto-closed
closed
Case details
What happened
After the most recent platform update, response times have doubled, the app crashes more frequently, and several previously-free features now require a paid tier.
Expected resolution
Restore previous functionality OR clearly communicate what changed and why.
Visibility
Public
Conversation
4 messages · vendor has 0 replies remaining
M
Mariam G.
User
April 20, 2026 6:21 am
After the most recent platform update, response times have doubled, the app crashes more frequently, and several previously-free features now require a paid tier.
Approved by FairBusiness
— verified documentation, marked public · April 21, 2026 12:21 pm
Complaint approved by moderator.
A
Aversi
Vendor
Reply 1/2
April 21, 2026 8:21 pm
Thanks for raising this — we are reviewing the case and will get back within 48 hours.
M
Mariam G.
User
April 24, 2026 10:21 am
Adding more context: this happened twice in the last week. Order numbers in the attachments.
A
Aversi
Vendor
Reply 2/2
April 25, 2026 3:21 am
We've shipped a replacement unit free of charge. You should receive tracking info by tomorrow.
Auto-closed without resolution. Counts against the vendor's FB score.
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