Closed-unresolved
Fees not disclosed at signup
Submitted
March 16, 2026 6:21 am
Approved
March 16, 2026 3:21 pm
In review
with vendor
Vendor replied
2 of 2
Auto-closed
closed
Case details
What happened
Activation fee, monthly fee, transaction fee — none of which were on the signup page.
Expected resolution
Refund the undisclosed fees + add them to the public price page.
Visibility
Public
Conversation
4 messages · vendor has 0 replies remaining
?
Anonymous user
User
March 16, 2026 6:21 am
Activation fee, monthly fee, transaction fee — none of which were on the signup page.
Approved by FairBusiness
— verified documentation, marked public · March 16, 2026 3:21 pm
Complaint approved by moderator.
A
Aversi
Vendor
Reply 1/2
March 18, 2026 7:21 am
We see your concern. Our records show the item was delivered — could you share more details?
A
Anonymous user
User
March 19, 2026 10:21 am
Thanks for the response, but the issue is still happening. I have new screenshots — attaching now.
A
Aversi
Vendor
Reply 2/2
March 21, 2026 10:21 pm
After review we are unable to honour the refund request. The 14-day window has elapsed.
Auto-closed: reply cap + grace period elapsed.
Auto-closed without resolution. Counts against the vendor's FB score.
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