Closed-unresolved
Service quality dropped after recent changes
Submitted
March 25, 2026 6:21 am
Approved
March 25, 2026 4:21 pm
In review
with vendor
Vendor replied
2 of 2
Auto-closed
closed
Case details
What happened
After the most recent platform update, response times have doubled, the app crashes more frequently, and several previously-free features now require a paid tier.
Expected resolution
Restore previous functionality OR clearly communicate what changed and why.
Visibility
Public
Conversation
4 messages · vendor has 0 replies remaining
T
Tornike Z.
User
March 25, 2026 6:21 am
After the most recent platform update, response times have doubled, the app crashes more frequently, and several previously-free features now require a paid tier.
Approved by FairBusiness
— verified documentation, marked public · March 25, 2026 4:21 pm
Complaint approved by moderator.
TBC Pay
Vendor
Reply 1/2
March 27, 2026 7:21 am
Thanks for getting in touch. Our team will reach out by end of day to resolve this.
T
Tornike Z.
User
March 28, 2026 2:21 pm
Adding more context: this happened twice in the last week. Order numbers in the attachments.
TBC Pay
Vendor
Reply 2/2
March 30, 2026 9:21 pm
Our final position: we will issue a service credit equal to the cost. We hope this resolves the matter.
Auto-closed: reply cap + grace period elapsed.
Auto-closed without resolution. Counts against the vendor's FB score.
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