Resolved
Service downtime longer than advertised SLA
Submitted
April 25, 2026 6:21 am
Approved
April 25, 2026 9:21 am
In review
with vendor
Vendor replied
2 of 2
Resolved
closed
Case details
What happened
Service was down for 6 hours during business hours. The advertised SLA is 99.9% uptime, which would allow at most 8 hours per year — this single outage already exceeds 75% of that.
Expected resolution
Service credit per SLA terms.
Visibility
Public
Resolution outcome
SLA credit applied.
Conversation
5 messages · vendor has 0 replies remaining
G
Giorgi M.
User
April 25, 2026 6:21 am
Service was down for 6 hours during business hours. The advertised SLA is 99.9% uptime, which would allow at most 8 hours per year — this single outage already exceeds 75% of that.
Approved by FairBusiness
— verified documentation, marked public · April 25, 2026 9:21 am
Complaint approved by moderator.
Bolt Food
Vendor
Reply 1/2
April 27, 2026 12:21 am
We see your concern. Our records show the item was delivered — could you share more details?
G
Giorgi M.
User
April 29, 2026 2:21 pm
Adding more context: this happened twice in the last week. Order numbers in the attachments.
Bolt Food
Vendor
Reply 2/2
May 1, 2026 4:21 am
After review we are unable to honour the refund request. The 14-day window has elapsed.
G
Giorgi M.
User
May 2, 2026 3:21 am
SLA credit applied.
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