Closed-unresolved
Order delivered late and incomplete
Submitted
February 17, 2026 6:21 am
Approved
February 17, 2026 10:21 am
In review
with vendor
Vendor replied
2 of 2
Auto-closed
closed
Case details
What happened
Promised same-day delivery; arrived 2 days later. Two of the four items were missing from the package and substituted without my approval.
Expected resolution
Refund the missing items OR ship them at no extra charge.
Visibility
Public
Conversation
4 messages · vendor has 0 replies remaining
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Anonymous user
User
February 17, 2026 6:21 am
Promised same-day delivery; arrived 2 days later. Two of the four items were missing from the package and substituted without my approval.
Approved by FairBusiness
— verified documentation, marked public · February 17, 2026 10:21 am
Complaint approved by moderator.
Bolt Food
Vendor
Reply 1/2
February 20, 2026 12:21 am
We're sorry to hear about this. Could you confirm the order ID? We'll look into it right away.
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Anonymous user
User
February 21, 2026 2:21 am
Thanks for the response, but the issue is still happening. I have new screenshots — attaching now.
Bolt Food
Vendor
Reply 2/2
February 23, 2026 11:21 pm
Confirmed — the issue has been escalated to our regional manager. We are issuing a partial refund within 5 business days.
Auto-closed without resolution. Counts against the vendor's FB score.
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