Vendor replied 1 / 2
Hidden fee on insurance renewal
Submitted
May 4, 2026 6:21 am
Approved
pending
In review
with vendor
Vendor replied
1 of 2
Verdict
—
Case details
What happened
Renewed travel insurance. The website quoted 240 GEL but the actual charge was 282 GEL. The 42 GEL was an undisclosed 'service fee'.
Expected resolution
Refund the undisclosed fee + add the fee to the public price page.
Date of purchase
April 10, 2026
Visibility
Public
Conversation
2 message · vendor has 1 reply remaining
?
Anonymous user
User
May 4, 2026 6:21 am
Renewed travel insurance. The website quoted 240 GEL but the actual charge was 282 GEL. The 42 GEL was an undisclosed 'service fee'.
Approved by moderator.
Aldagi
Vendor
Reply 1/2
May 4, 2026 4:35 pm
კაი ვნახოთ შეიძლება დაგიბრუნოთ
Vendor has 1 reply remaining. If the user responds, the vendor's next reply must resolve the case or it escalates to admin review for a decision.
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