Resolved FB-2026-1420 Filed March 21, 2026 6:21 am Approved by moderator · March 22, 2026 4:21 am

Customer service was unresponsive for two weeks

Domino’s Pizza Georgia Domino’s Mobile Ordering Food

Submitted March 21, 2026 6:21 am

Approved March 22, 2026 4:21 am

In review with vendor

Vendor replied 2 of 2

Resolved closed

Case details

What happened

I submitted a support ticket regarding a billing issue. After two follow-up emails and one phone call I have received no substantive response in 14 days.

Expected resolution

Acknowledgment within 24 hours and a path to resolution within 7 days.

Visibility Public

Resolution outcome

Issue resolved + apology + 100 GEL credit.

Conversation 5 messages · vendor has 0 replies remaining

Tornike Z. User March 21, 2026 6:21 am

I submitted a support ticket regarding a billing issue. After two follow-up emails and one phone call I have received no substantive response in 14 days.

Approved by FairBusiness — verified documentation, marked public · March 22, 2026 4:21 am

Complaint approved by moderator.

Domino’s Pizza Georgia Vendor Reply 1/2 March 22, 2026 8:21 pm

Thanks for getting in touch. Our team will reach out by end of day to resolve this.

Tornike Z. User March 25, 2026 1:21 am

That doesn't address the core issue — the product was sold to me damaged.

Domino’s Pizza Georgia Vendor Reply 2/2 March 27, 2026 6:21 pm

Confirmed — the issue has been escalated to our regional manager. We are issuing a partial refund within 5 business days.

Tornike Z. User March 28, 2026 3:21 pm

Issue resolved + apology + 100 GEL credit.