In review
Charged twice on the same loan installment
Submitted
May 4, 2026 6:21 am
Approved
pending
In review
with vendor
Vendor replied
—
Verdict
—
Case details
What happened
On April 12 my account was debited twice for the same monthly installment. I have screenshots showing both transactions with identical timestamps and amounts. Customer support said 'system error' — no resolution offered after two phone calls.
Expected resolution
Refund the duplicate charge + written explanation.
Date of purchase
April 12, 2026
Location
Online — BoG mobile app
Order ID
BOG-2026-0412-9912
Visibility
Public
Conversation
1 messages · vendor has 2 replies remaining
A
Anna G.
User
May 4, 2026 6:21 am
On April 12 my account was debited twice for the same monthly installment. I have screenshots showing both transactions with identical timestamps and amounts. Customer support said 'system error' — no resolution offered after two phone calls.
Complaint approved by moderator and forwarded to vendor.
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