Vendor replied 1 / 2
Service quality dropped after recent changes
Submitted
April 26, 2026 6:21 am
Approved
April 27, 2026 1:21 pm
In review
with vendor
Vendor replied
1 of 2
Verdict
—
Case details
What happened
After the most recent platform update, response times have doubled, the app crashes more frequently, and several previously-free features now require a paid tier.
Expected resolution
Restore previous functionality OR clearly communicate what changed and why.
Visibility
Public
Conversation
2 message · vendor has 1 reply remaining
?
Anonymous user
User
April 26, 2026 6:21 am
After the most recent platform update, response times have doubled, the app crashes more frequently, and several previously-free features now require a paid tier.
Approved by FairBusiness
— verified documentation, marked public · April 27, 2026 1:21 pm
Complaint approved by moderator.
R
Rooms Hotel Tbilisi
Vendor
Reply 1/2
April 28, 2026 8:21 am
Thanks for getting in touch. Our team will reach out by end of day to resolve this.
Vendor has 1 reply remaining. If the user responds, the vendor's next reply must resolve the case or it escalates to admin review for a decision.
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