Order delivered late and incomplete

Promised same-day delivery; arrived 2 days later. Two of the four items were missing from the package and substituted without my approval.

We see your concern. Our records show the item was delivered — could you share more details?

Adding more context: this happened twice in the last week. Order numbers in the attachments.

Confirmed — the issue has been escalated to our regional manager. We are issuing a partial refund within 5 business days.

Missing items shipped + 20% refund for inconvenience.