Customer service was unresponsive for two weeks

I submitted a support ticket regarding a billing issue. After two follow-up emails and one phone call I have received no substantive response in 14 days.

Thanks for getting in touch. Our team will reach out by end of day to resolve this.

That doesn't address the core issue — the product was sold to me damaged.

Confirmed — the issue has been escalated to our regional manager. We are issuing a partial refund within 5 business days.

Issue resolved + apology + 100 GEL credit.