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Closed-unresolved FB-2026-1335 Filed April 18, 2026 6:21 am Approved by moderator · April 19, 2026 6:21 am

Unable to cancel subscription via the website

Bolt Food Bolt Food Same-day Food Delivery Food
Submitted April 18, 2026 6:21 am
Approved April 19, 2026 6:21 am
In review with vendor
Vendor replied 2 of 2
Auto-closed closed
Case details
What happened

The cancellation button leads to a 'contact support' form. The support form takes 3-5 business days. In the meantime I have been charged again for the next month.

Expected resolution
Cancellation processed retroactively with refund of the latest charge.
Visibility Public
Conversation 4 messages · vendor has 0 replies remaining
K
Khatuna S. User April 18, 2026 6:21 am

The cancellation button leads to a 'contact support' form. The support form takes 3-5 business days. In the meantime I have been charged again for the next month.

Approved by FairBusiness — verified documentation, marked public · April 19, 2026 6:21 am
Complaint approved by moderator.
Bolt Food
Bolt Food Vendor Reply 1/2 April 22, 2026 5:21 pm

Thanks for the report. We've forwarded this to the relevant team and they're investigating.

K
Khatuna S. User April 24, 2026 2:21 am

Thanks for the response, but the issue is still happening. I have new screenshots — attaching now.

Bolt Food
Bolt Food Vendor Reply 2/2 April 24, 2026 11:21 am

Our final position: we will issue a service credit equal to the cost. We hope this resolves the matter.

Auto-closed without resolution. Counts against the vendor's FB score.
Reactions are public