Closed-unresolved
Unable to cancel subscription via the website
Submitted
April 27, 2026 6:21 am
Approved
April 27, 2026 12:21 pm
In review
with vendor
Vendor replied
2 of 2
Auto-closed
closed
Case details
What happened
The cancellation button leads to a 'contact support' form. The support form takes 3-5 business days. In the meantime I have been charged again for the next month.
Expected resolution
Cancellation processed retroactively with refund of the latest charge.
Visibility
Public
Conversation
4 messages · vendor has 0 replies remaining
T
Tamuna L.
User
April 27, 2026 6:21 am
The cancellation button leads to a 'contact support' form. The support form takes 3-5 business days. In the meantime I have been charged again for the next month.
Approved by FairBusiness
— verified documentation, marked public · April 27, 2026 12:21 pm
Complaint approved by moderator.
GPI Holding
Vendor
Reply 1/2
May 1, 2026 8:21 am
Thanks for raising this — we are reviewing the case and will get back within 48 hours.
T
Tamuna L.
User
May 4, 2026 7:21 am
That doesn't address the core issue — the product was sold to me damaged.
GPI Holding
Vendor
Reply 2/2
May 5, 2026 10:21 am
We've shipped a replacement unit free of charge. You should receive tracking info by tomorrow.
Auto-closed without resolution. Counts against the vendor's FB score.
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