Resolved
Spam emails after unsubscribing
Submitted
March 26, 2026 6:21 am
Approved
March 26, 2026 10:21 pm
In review
with vendor
Vendor replied
2 of 2
Resolved
closed
Case details
What happened
I unsubscribed from marketing emails 3 weeks ago. Continue to receive them — at the same frequency.
Expected resolution
Honor unsubscribe immediately.
Visibility
Public
Resolution outcome
Confirmed unsubscribe.
Conversation
5 messages · vendor has 0 replies remaining
N
Nika D.
User
March 26, 2026 6:21 am
I unsubscribed from marketing emails 3 weeks ago. Continue to receive them — at the same frequency.
Approved by FairBusiness
— verified documentation, marked public · March 26, 2026 10:21 pm
Complaint approved by moderator.
Alta
Vendor
Reply 1/2
March 28, 2026 2:21 am
We're sorry to hear about this. Could you confirm the order ID? We'll look into it right away.
N
Nika D.
User
March 30, 2026 8:21 pm
Adding more context: this happened twice in the last week. Order numbers in the attachments.
Alta
Vendor
Reply 2/2
April 1, 2026 1:21 pm
Confirmed — the issue has been escalated to our regional manager. We are issuing a partial refund within 5 business days.
N
Nika D.
User
April 1, 2026 11:21 pm
Confirmed unsubscribe.
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