Resolved
Service quality dropped after recent changes
Submitted
April 20, 2026 6:21 am
Approved
April 20, 2026 3:21 pm
In review
with vendor
Vendor replied
2 of 2
Resolved
closed
Case details
What happened
After the most recent platform update, response times have doubled, the app crashes more frequently, and several previously-free features now require a paid tier.
Expected resolution
Restore previous functionality OR clearly communicate what changed and why.
Visibility
Public
Resolution outcome
Service credit applied.
Conversation
5 messages · vendor has 0 replies remaining
K
Khatuna S.
User
April 20, 2026 6:21 am
After the most recent platform update, response times have doubled, the app crashes more frequently, and several previously-free features now require a paid tier.
Approved by FairBusiness
— verified documentation, marked public · April 20, 2026 3:21 pm
Complaint approved by moderator.
Wolt Georgia
Vendor
Reply 1/2
April 21, 2026 5:21 am
Thanks for getting in touch. Our team will reach out by end of day to resolve this.
K
Khatuna S.
User
April 22, 2026 7:21 am
That doesn't address the core issue — the product was sold to me damaged.
Wolt Georgia
Vendor
Reply 2/2
April 24, 2026 4:21 pm
Confirmed — the issue has been escalated to our regional manager. We are issuing a partial refund within 5 business days.
K
Khatuna S.
User
April 24, 2026 6:21 pm
Service credit applied.