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Vendor replied 1 / 2 FB-2026-1392 Filed February 19, 2026 6:21 am Approved by moderator · February 19, 2026 12:21 pm

Service downtime longer than advertised SLA

EVEX Medical EVEX Cardiology Health & Medical
Submitted February 19, 2026 6:21 am
Approved February 19, 2026 12:21 pm
In review with vendor
Vendor replied 1 of 2
Verdict —
Case details
What happened

Service was down for 6 hours during business hours. The advertised SLA is 99.9% uptime, which would allow at most 8 hours per year — this single outage already exceeds 75% of that.

Expected resolution
Service credit per SLA terms.
Visibility Public
Conversation 2 message · vendor has 1 reply remaining
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Anonymous user User February 19, 2026 6:21 am

Service was down for 6 hours during business hours. The advertised SLA is 99.9% uptime, which would allow at most 8 hours per year — this single outage already exceeds 75% of that.

Approved by FairBusiness — verified documentation, marked public · February 19, 2026 12:21 pm
Complaint approved by moderator.
E
EVEX Medical Vendor Reply 1/2 February 22, 2026 5:21 am

Thanks for raising this — we are reviewing the case and will get back within 48 hours.

Vendor has 1 reply remaining. If the user responds, the vendor's next reply must resolve the case or it escalates to admin review for a decision.
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