Vendor replied 1 / 2
Product description didn’t match what arrived
Submitted
March 24, 2026 6:21 am
Approved
March 24, 2026 9:21 am
In review
with vendor
Vendor replied
1 of 2
Verdict
—
Case details
What happened
What I purchased online doesn't match the description. The website said one thing; the actual product had different specifications and was missing two features that were prominently advertised.
Expected resolution
Refund or exchange to a product matching the original description.
Visibility
Public
Conversation
2 message · vendor has 1 reply remaining
A
Anna G.
User
March 24, 2026 6:21 am
What I purchased online doesn't match the description. The website said one thing; the actual product had different specifications and was missing two features that were prominently advertised.
Approved by FairBusiness
— verified documentation, marked public · March 24, 2026 9:21 am
Complaint approved by moderator.
M
MediClub Georgia
Vendor
Reply 1/2
March 24, 2026 7:21 pm
Thanks for raising this — we are reviewing the case and will get back within 48 hours.
Vendor has 1 reply remaining. If the user responds, the vendor's next reply must resolve the case or it escalates to admin review for a decision.