Closed-unresolved
Pricing changed after I signed
Submitted
April 1, 2026 6:21 am
Approved
April 1, 2026 6:21 pm
In review
with vendor
Vendor replied
2 of 2
Auto-closed
closed
Case details
What happened
The pre-approval letter quoted one rate. The signed agreement showed a different (higher) rate. Between those two dates I received no written notification of a change.
Expected resolution
Honor the pre-approval rate.
Visibility
Public
Conversation
4 messages · vendor has 0 replies remaining
D
David K.
User
April 1, 2026 6:21 am
The pre-approval letter quoted one rate. The signed agreement showed a different (higher) rate. Between those two dates I received no written notification of a change.
Approved by FairBusiness
— verified documentation, marked public · April 1, 2026 6:21 pm
Complaint approved by moderator.
A
Aversi
Vendor
Reply 1/2
April 3, 2026 10:21 pm
Thanks for the report. We've forwarded this to the relevant team and they're investigating.
D
David K.
User
April 5, 2026 4:21 am
That doesn't address the core issue — the product was sold to me damaged.
A
Aversi
Vendor
Reply 2/2
April 6, 2026 5:21 pm
After review we are unable to honour the refund request. The 14-day window has elapsed.
Auto-closed without resolution. Counts against the vendor's FB score.