Vendor replied 1 / 2
Order delivered late and incomplete
Submitted
March 15, 2026 6:21 am
Approved
March 16, 2026 7:21 am
In review
with vendor
Vendor replied
1 of 2
Verdict
—
Case details
What happened
Promised same-day delivery; arrived 2 days later. Two of the four items were missing from the package and substituted without my approval.
Expected resolution
Refund the missing items OR ship them at no extra charge.
Visibility
Public
Conversation
2 message · vendor has 1 reply remaining
L
Levan Ch.
User
March 15, 2026 6:21 am
Promised same-day delivery; arrived 2 days later. Two of the four items were missing from the package and substituted without my approval.
Approved by FairBusiness
— verified documentation, marked public · March 16, 2026 7:21 am
Complaint approved by moderator.
Optima
Vendor
Reply 1/2
March 19, 2026 2:21 pm
Thanks for getting in touch. Our team will reach out by end of day to resolve this.
Vendor has 1 reply remaining. If the user responds, the vendor's next reply must resolve the case or it escalates to admin review for a decision.
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