In review
Customer service was unresponsive for two weeks
Submitted
March 25, 2026 6:21 am
Approved
March 26, 2026 5:21 pm
In review
with vendor
Vendor replied
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Verdict
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Case details
What happened
I submitted a support ticket regarding a billing issue. After two follow-up emails and one phone call I have received no substantive response in 14 days.
Expected resolution
Acknowledgment within 24 hours and a path to resolution within 7 days.
Visibility
Public
Conversation
1 messages · vendor has 2 replies remaining
K
Khatuna S.
User
March 25, 2026 6:21 am
I submitted a support ticket regarding a billing issue. After two follow-up emails and one phone call I have received no substantive response in 14 days.
Approved by FairBusiness
— verified documentation, marked public · March 26, 2026 5:21 pm
Complaint approved by moderator.