Resolved
ATM ate my card and refused refund — fixed by branch visit
Submitted
May 4, 2026 6:21 am
Approved
pending
In review
with vendor
Vendor replied
1 of 2
Resolved
closed
Case details
What happened
ATM at Vake Park retained my card. The machine showed 'transaction failed'. Online support said 'wait 3 business days'. After a branch visit, the card was returned and 200 GEL was credited back same day.
Expected resolution
Return card + refund 200 GEL.
Date of purchase
January 15, 2026
Location
Vake Park ATM
Visibility
Public
Resolution outcome
Card returned + 200 GEL credited same-day after branch visit.
Conversation
3 message · vendor has 1 reply remaining
A
Anna G.
User
May 4, 2026 6:21 am
ATM at Vake Park retained my card. The machine showed 'transaction failed'. Online support said 'wait 3 business days'. After a branch visit, the card was returned and 200 GEL was credited back same day.
Approved.
Liberty Bank
Vendor
Reply 1/2
January 16, 2026 2:00 pm
Anna, please visit any branch with your ID — we have flagged your case.
A
Anna G.
User
January 17, 2026 12:00 pm
Resolved at the Vake branch — staff was helpful, money returned.