Resolved
Service quality dropped after recent changes
Submitted
February 10, 2026 6:21 am
Approved
February 11, 2026 11:21 am
In review
with vendor
Vendor replied
2 of 2
Resolved
closed
Case details
What happened
After the most recent platform update, response times have doubled, the app crashes more frequently, and several previously-free features now require a paid tier.
Expected resolution
Restore previous functionality OR clearly communicate what changed and why.
Visibility
Public
Resolution outcome
Service credit applied.
Conversation
5 messages · vendor has 0 replies remaining
N
Nika D.
User
February 10, 2026 6:21 am
After the most recent platform update, response times have doubled, the app crashes more frequently, and several previously-free features now require a paid tier.
Approved by FairBusiness
— verified documentation, marked public · February 11, 2026 11:21 am
Complaint approved by moderator.
A
Aversi
Vendor
Reply 1/2
February 12, 2026 5:21 am
Thanks for the report. We've forwarded this to the relevant team and they're investigating.
N
Nika D.
User
February 12, 2026 6:21 pm
I appreciate the follow-up but I'd like a direct refund, not a service credit.
A
Aversi
Vendor
Reply 2/2
February 13, 2026 7:21 pm
Confirmed — the issue has been escalated to our regional manager. We are issuing a partial refund within 5 business days.
N
Nika D.
User
February 14, 2026 12:21 am
Service credit applied.
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