Resolved
Service quality dropped after recent changes
Submitted
February 19, 2026 6:21 am
Approved
February 20, 2026 1:21 pm
In review
with vendor
Vendor replied
2 of 2
Resolved
closed
Case details
What happened
After the most recent platform update, response times have doubled, the app crashes more frequently, and several previously-free features now require a paid tier.
Expected resolution
Restore previous functionality OR clearly communicate what changed and why.
Visibility
Public
Resolution outcome
Service credit applied.
Conversation
5 messages · vendor has 0 replies remaining
N
Nika D.
User
February 19, 2026 6:21 am
After the most recent platform update, response times have doubled, the app crashes more frequently, and several previously-free features now require a paid tier.
Approved by FairBusiness
— verified documentation, marked public · February 20, 2026 1:21 pm
Complaint approved by moderator.
Archi
Vendor
Reply 1/2
February 21, 2026 6:21 am
Thanks for raising this — we are reviewing the case and will get back within 48 hours.
N
Nika D.
User
February 22, 2026 7:21 pm
Adding more context: this happened twice in the last week. Order numbers in the attachments.
Archi
Vendor
Reply 2/2
February 25, 2026 1:21 pm
After review we are unable to honour the refund request. The 14-day window has elapsed.
N
Nika D.
User
February 26, 2026 12:21 am
Service credit applied.