Service quality dropped after recent changes

After the most recent platform update, response times have doubled, the app crashes more frequently, and several previously-free features now require a paid tier.

Thanks for raising this — we are reviewing the case and will get back within 48 hours.

Adding more context: this happened twice in the last week. Order numbers in the attachments.

After review we are unable to honour the refund request. The 14-day window has elapsed.

Service credit applied.