Service quality dropped after recent changes

After the most recent platform update, response times have doubled, the app crashes more frequently, and several previously-free features now require a paid tier.

Thanks for the report. We've forwarded this to the relevant team and they're investigating.

I appreciate the follow-up but I'd like a direct refund, not a service credit.

Confirmed — the issue has been escalated to our regional manager. We are issuing a partial refund within 5 business days.

Service credit applied.