Service quality dropped after recent changes

After the most recent platform update, response times have doubled, the app crashes more frequently, and several previously-free features now require a paid tier.

Thanks for getting in touch. Our team will reach out by end of day to resolve this.

Adding more context: this happened twice in the last week. Order numbers in the attachments.

Our final position: we will issue a service credit equal to the cost. We hope this resolves the matter.