Order delivered late and incomplete

Promised same-day delivery; arrived 2 days later. Two of the four items were missing from the package and substituted without my approval.

We're sorry to hear about this. Could you confirm the order ID? We'll look into it right away.

Thanks for the response, but the issue is still happening. I have new screenshots — attaching now.

Confirmed — the issue has been escalated to our regional manager. We are issuing a partial refund within 5 business days.