Damage during delivery — refund refused

Item arrived with visible external damage to the packaging and a crack on the screen. Photos taken at delivery. Initial refund request was refused as 'not company policy'.

Thanks for the report. We've forwarded this to the relevant team and they're investigating.

Adding more context: this happened twice in the last week. Order numbers in the attachments.

Our final position: we will issue a service credit equal to the cost. We hope this resolves the matter.