Customer service was unresponsive for two weeks

I submitted a support ticket regarding a billing issue. After two follow-up emails and one phone call I have received no substantive response in 14 days.

Thanks for getting in touch. Our team will reach out by end of day to resolve this.

I appreciate the follow-up but I'd like a direct refund, not a service credit.

Our final position: we will issue a service credit equal to the cost. We hope this resolves the matter.