Service quality dropped after recent changes

After the most recent platform update, response times have doubled, the app crashes more frequently, and several previously-free features now require a paid tier.

Thanks for getting in touch. Our team will reach out by end of day to resolve this.

That doesn't address the core issue — the product was sold to me damaged.

Confirmed — the issue has been escalated to our regional manager. We are issuing a partial refund within 5 business days.

Service credit applied.