Spam emails after unsubscribing

I unsubscribed from marketing emails 3 weeks ago. Continue to receive them — at the same frequency.

We're sorry to hear about this. Could you confirm the order ID? We'll look into it right away.

Adding more context: this happened twice in the last week. Order numbers in the attachments.

Confirmed — the issue has been escalated to our regional manager. We are issuing a partial refund within 5 business days.

Confirmed unsubscribe.