Order delivered late and incomplete

Promised same-day delivery; arrived 2 days later. Two of the four items were missing from the package and substituted without my approval.

Thanks for raising this — we are reviewing the case and will get back within 48 hours.

Adding more context: this happened twice in the last week. Order numbers in the attachments.

After review we are unable to honour the refund request. The 14-day window has elapsed.

Missing items shipped + 20% refund for inconvenience.