Unable to cancel subscription via the website

The cancellation button leads to a 'contact support' form. The support form takes 3-5 business days. In the meantime I have been charged again for the next month.

Thanks for the report. We've forwarded this to the relevant team and they're investigating.

Thanks for the response, but the issue is still happening. I have new screenshots — attaching now.

Our final position: we will issue a service credit equal to the cost. We hope this resolves the matter.